Online Store Frequently Asked Questions (FAQ)
If you are in Amsterdam or its surroundings, we can deliver the package the same day—please contact us. You can also pick up the package yourself. In case of urgency, you can always call us at night.
If you want to modify your order after you have paid, please contact Customer Service by email or phone.
We are partnered with Stripe. This payment service provider allows you to pay with iDeal, Google Pay, credit card, and Klarna.
If the money has not been withdrawn from your account, you can place a new order. If this does not work, please contact Customer Service.
You can return your package via PostNL. The costs are your responsibility. You will find more information on the returns page.
Return costs are at your expense. These costs range between €6.95 and €7.50 per package with PostNL, for example.
You will find the address on the returns page.